10 day replacement only
Books are eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return of the packet. As of now you need to ship the packet back to us by writing to helpdesk.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
As you might know we rely on publishers for the books and in some cases there are books which you might order from ChapterOne Books and at times even publishers can’t get us the books, hence your books are delayed but there will be a time cap on all non-procurement books. If you don’t get the books (Leaving Pre-orders and Procurement Titles) within 45 days, We will issue a full refund for the books not delivered.
Orders are eligible for cancellation within 24 hours of placing them. You can request a cancellation by writing to helpdesk within 24 hours. Your order will be cancelled we will initiate the refund to your source account. Please note that the refunded amount may take 5-7 days to reflect in your source account or card.
ChapterOne offers free shipping on all the books and orders. However if a packet is returned due to customer non available or refusing the packet to reship the packet we charge shipping fees before reshipping the packet.